Representation of COVID Tunnel.



North County Cat Hospital

Regarding COVID-19 - The Pandemic Coronavirus



We are going to go back to not allowing clients to come inside.

All of us working at North County Cat Hospital have received a full set of COVID-19 vaccinations and we are confident that fully vaccinated people have a low risk of getting sick from the disease.


However, more than half of us here are in fairly close contact with "at-risk" individuals (young children or someone who has a compromised immune system) and there is mounting evidence that our vaccinations (and your vaccinations) may not protect these at-risk individuals. As Typhoid Mary did with typhoid fever, people who are COVID vaccinated may be able to spread COVID virus even if they aren't sick themselves.


To protect the at-risk people we will, for now, stop allowing clients to come inside.


I understand that this will frustrate some of our clients: it goes beyond current government guidelines, and is far beyond the restrictions that most businesses are currently imposing. I feel, however, that it is our only conscionable choice and ask for everyone's understanding and patience.



Next week we will start having clients come back into the hospital on a very restricted basis. 

Our pandemic restrictions will remain in place for most patient visits.


We will:

  • Require masks to be worn (covering nose and mouth) at all times when inside the hospital.

  • Allow only one "household unit" in at any given time.

  • Have clients remain seated when they are in the exam rooms.

  • Ask anyone who is not fully vaccinated to remain outside.


We've put these restrictions in place because:

  • For every 100 Californians, fewer than 50 are vaccinated against COVID.

  • For every 100 Californians, more than 4 have a compromised immune system - the vaccine may not work in them and COVID is still life-threatening to them.

  • We don't know if vaccinated people can transmit the disease.

  • Our client area is too small to easily accommodate six-foot distancing.


All of this means that:

  • Most of our client interactions will continue to take place over the telephone.

  • We will keep in place our system for admitting patients in a contact-free manner.


Vaccinations against Covid-19 are now being given. Despite this, we will continue operating as we have been for ten months.

Even if you have been vaccinated against the coronavirus, we can't allow you inside.

  • The vaccines are a measure to help control the pandemic. They are being used in addition to masking and social distancing, not instead of those.

  • The vaccines are not 100% effective.

  • Not enough is known about the vaccines' duration of effect.

  • Not enough is know about the vaccines' ability to prevent vaccinated individuals from acting as carriers of the virus.

  • The pandemic is raging.


The State of California is easing restrictions on business regarding COVID-19.

Despite this, we will, for now, continue operating as we have been for the last two months. We made this decision based, in part, on the following:

  • We feel that we have been able to do a good job taking care of cats despite physical distancing between humans.

  • There is still significant risk from the virus.

  • Our physical space is not large enough to easily allow six-foot distancing.


The State of California has issued a "stay-at-home" order. This is an extreme measure but one that allows us to continue to treat cats. We have in place what we feel are equally extreme measures to prevent us from being part of the continuation of the pandemic.​

Until further notice:

-We will be open from 9:00 am to 6:00 pm Monday through Thursday and from 9:00 am to 12 noon on Friday..

-Only staff members will be allowed inside the hospital.

-We will offer only "contact-free service".

  • To purchase medications or other items:

    • Call first, as usual (760-758-6228).

    • Drive to our parking lot and call us again.

    • We will collect payment preferably via credit card over the phone. (We prefer this to cash or check.)

    • We will place the items on the table in front of the hospital.

    • After we leave, you can collect the item.

  • To bring a cat in to be seen:​

    • Call first, as usual.​

    • We will schedule the appointment and either take history at that time or later, by phone.

    • Drive to our parking lot with your cat in a carrier. If your cat is not in a carrier, we will not be able to see them. (File boxes, hampers, or picnic baskets are not carriers - they will not work.)

    • Call us when you get here.

    • We will discuss the initial plan, including initial cost estimates, over the phone.

    • When we are ready, place the carrier on the table in front of the office. If you prefer, you can place the carrier on the concrete.

    • We will take the carrier after you leave.

    • You can wait in your car or come back later, while we proceed as planned.

    • When we are done, and when you are ready, we will leave the carrier where you originally placed it.

  • If you are showing signs of COVID-19 and your cat needs to be seen, please tell us about your signs first. If possible, get a healthy friend to bring your cat to us.

Working Together

to Stay Apart...

Signs on our door.

One of our goals is to stay six feet from everyone. When we have the door open, whether we are taking or returning the carrier, we ask that you stay behind the blue tape line until we are back inside.

Do not enter sign on our door.

If we don't answer the phone, please leave a voicemail but also ring the doorbell so that we know that someone is waiting outside for us.

Once we know you are outside, we may ask that you call again.

Table for carriers in front of our door.

Please leave the carrier on this table after making sure that we know you are here. 

Our efforts to help break the spread of this disease.

At North County Cat Hospital, we've always taken specific steps to prevent transmission of infectious diseases between our feline patients - even if they all appear healthy. For example, we always wash our hands between handling cats, we disinfect any surface or instrument that has been in contact with a cat, we act to prevent contact between cats of different households.

In an effort to do our part to slow the transmission of the pandemic coronavirus (COVID-19), we have instituted similar measures with people - you and us. 

-We will:

  • Take our temperature before coming to work. We won't come in if it's high or if we are showing signs of COVID-19. By the way, this means that if I spike a fever for any reason, we will cancel all of our appointments. 

  • Practice "physical distancing".  

  • Limit the number of appointments that we make. 

  • Assign each staff member a different telephone / work station. Please be aware that this means that it may take us longer to answer the phone.

  • For current clients, encourage telephone consults.

  • Follow the other recommendations of human health authorities regarding the pandemic.

-We ask that you:

  • Let us know if you are experiencing signs of COVID-19 before having us treat your cat. These signs include fever, cough, and shortness of breath.

  • Practice "physical distancing".  As described above, we are asking clients to stay outside and away from staff  members while we take their cats inside to take care of them. 

  • Follow the other recommendations of human health authorities regarding the pandemic. For information on that, see the CDC (Center for Disease Control and Prevention) website.

We will be short-staffed.

Everyone who works here is free of signs of the disease and has no known exposure, but because of the pandemic and the family needs of our staff, we will be very short staffed. Because of this:

  • We will open two hours less early than usual and close early on Friday. We will only be open from 9:00 am to 6:00 pm (instead of 7:00 am to 6:00 pm) Monday through Thursday and 9:00 am to 12 noon on Friday.

  • If we are in a procedure, we may not answer the telephone. If you call and get voice mail, please just leave a message.

Thank you,

Terry Daly, DVM